Frequently Asked Questions

Find answers to common questions about shopping with Ilham Zahra Fashion, including product authenticity, ready stock, pre-orders, delivery, sizing, payments and returns.

Products & Authenticity

Are the products sold by Ilham Zahra Fashion original?

Yes. Ilham Zahra Fashion is committed to offering 100% original and authentic Pakistani and Indian fashion products. We source our products from trusted sources and carefully select the items offered through our store.

Are you an official distributor of Pakistani or Indian brands?

No. Ilham Zahra Fashion operates as an independent retailer and importer. We are not presented as the official distributor of the brands we carry, but we stand behind the authenticity of the products offered through our store.

What types of products do you sell?

Our growing collection includes original Pakistani branded dresses, authentic Indian sarees and a wider range of women’s fashion. You can explore our Ready to Wear, Unstitched, Co-Ords, Western, Sarees, Lehengas and Abayas.

Do you sell both ready-stock and pre-order products?

Yes. We offer both ready-stock and pre-order products. Product availability will depend on the individual item.

Ordering & Payment

How can I place an order?

You can place an order directly through the Ilham Zahra Fashion website. Customers can create an account for a more convenient shopping experience, while guest checkout may also be available where applicable.

What payment method do you accept?

We currently offer Cash on Delivery (COD). Payment is made when your order is delivered.

Is the price shown on the website final?

Yes. The product price displayed on our website is the final listed product price. Applicable delivery or courier charges, where required, are handled separately from the product price.

What happens if a product becomes unavailable?

If a product cannot be sourced or is no longer available, we will not proceed with that item and will inform you accordingly. If any payment has already been made in an applicable situation, the matter will be resolved according to the relevant order and refund terms.

Delivery

How long does delivery take inside Dhaka?

Ready-stock orders are generally delivered within 2–3 days inside Dhaka.

How long does delivery take outside Dhaka?

Ready-stock orders are generally delivered within 3–5 days outside Dhaka.

How long does a pre-order take?

Pre-order products generally require approximately 15 days. Because these items are imported, minor delays may occasionally occur due to international shipping, sourcing, customs or other import-related circumstances.

Do you deliver across Bangladesh?

Yes. Ilham Zahra Fashion is an online fashion store serving customers across Bangladesh, subject to courier service availability for the delivery location.

Size & Product Appearance

How do I choose the correct size?

Please review the available size information or size guide before placing your order and select the size that best matches your measurements. The customer is responsible for selecting the required size.

Sizing and measurements may vary between different brands and designs, so we recommend checking the information provided for the specific product rather than relying only on your usual size.

Will the product color look exactly the same as the website image?

We aim to represent our products as accurately as possible. However, actual colors may vary slightly due to photography, lighting, editing, fabric characteristics and differences between phone, computer or other display screens.

Can embroidery, print placement or other details vary slightly?

Minor variations may occasionally occur depending on the fabric, design, production process and brand specifications. Such small variations do not necessarily indicate that a product is defective or unauthentic.

Returns & Order Changes

Can I return a product if I decide not to keep it?

A customer may return or decline an eligible product; however, the applicable delivery and return/courier charges must be paid by the customer. The product must remain in appropriate condition and return eligibility may depend on the circumstances of the order.

What if I receive the wrong or a damaged product?

Please contact Ilham Zahra Fashion as soon as possible with your order details and information about the issue. Our team will review the case and advise you on the appropriate next steps.

Can I cancel an order?

If you need to change or cancel an order, please contact us as early as possible. If the order has already been processed or dispatched, applicable delivery or return charges may apply.

About Ilham Zahra Fashion

Do you have a physical showroom?

No. Ilham Zahra Fashion is currently a fully online fashion store based in Bangladesh. We do not currently operate a physical retail showroom.

How can I contact Ilham Zahra Fashion?

For product, order or customer-service enquiries, you can contact us through:

Email: ilhamzahrafashion@gmail.com
Facebook: Ilham Zahra Fashion

You can also visit our Contact Us page to send us a message.

Where can I learn more about Ilham Zahra Fashion?

Visit our About Us page to learn more about our commitment to authentic Pakistani and Indian fashion, our sourcing approach and our vision.