Privacy Policy

English Version

At Ilham Zahra Fashion, we respect your privacy and are committed to handling your personal information responsibly and securely.

This Privacy Policy explains what information we may collect when you visit ilhamzahrafashion.com, place an order, create an account, contact us, or otherwise use our website and services, and how that information may be used, stored, shared, and protected.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy. We aim to handle personal information in accordance with applicable laws and regulations of Bangladesh.

1. Information We May Collect

Depending on how you use Ilham Zahra Fashion, we may collect information including:

• Your full name
• Phone or mobile number
• Email address
• Delivery and billing address
• Order and purchase information
• Products viewed, added to cart, added to a wishlist, or purchased
• Account and login information
• Information submitted through contact forms, email, Facebook, or other customer-support channels
• IP address, browser, device, website usage, and similar technical information
• Cookie, analytics, and advertising-related information where applicable

Please do not provide unnecessary sensitive personal information through our contact forms, email, or social media messages.

2. How We Use Your Information

We may use personal information for purposes including:

• Processing and confirming your orders
• Arranging delivery through courier or logistics providers
• Communicating with you regarding your order
• Managing ready-stock and pre-order purchases
• Creating and maintaining customer accounts
• Providing customer service and responding to enquiries
• Managing returns, exchanges, cancellations, or order-related issues
• Preventing fraudulent, fake, or abusive orders
• Improving our website, products, services, and customer experience
• Understanding website traffic and customer interaction
• Measuring and improving advertising campaigns
• Displaying relevant advertising where permitted
• Sending order and service-related communications
• Sending promotional communications where lawful and appropriate
• Complying with applicable legal and regulatory requirements

3. Order & Delivery Information

When you place an order, we require information such as your name, phone number, delivery address, and order details so that we can process and deliver your purchase.

We may share limited information necessary to complete your delivery with our selected courier and logistics providers.

Such information is intended to be used only as reasonably necessary to fulfil the delivery or related service.

4. Cash on Delivery

Ilham Zahra Fashion currently offers Cash on Delivery (COD). For a standard COD order, we do not currently require customers to provide credit or debit card information directly to us.

If card payments, mobile payments, or third-party payment gateways are introduced in the future, payment information may be processed by the relevant payment service provider according to its own security and privacy practices.

5. Customer Accounts

Customers may be able to create an account on our website to manage orders, addresses, wishlists, and other available features.

You are responsible for maintaining the confidentiality of your account password and login details. Please notify us if you believe your account has been accessed without authorization.

6. Cookies & Similar Technologies

Our website may use cookies and similar technologies to operate essential website functions, improve user experience, and understand how visitors interact with the website.

Cookies may be used for purposes including:

• Keeping your shopping cart active
• Supporting login and customer-account functionality
• Remembering website preferences
• Website security and fraud prevention
• Analytics and performance measurement
• Advertising measurement and personalization where permitted

Where applicable, you may be shown a cookie consent or preference popup that allows you to manage certain cookie choices.

You may also control or delete cookies through your browser settings. However, disabling essential cookies may prevent some website functions from working correctly.

7. Analytics & Advertising Technologies

We may use third-party analytics and advertising services to understand website activity, measure marketing performance, and reach customers who may be interested in our products.

These services may include:

• Google Analytics
• Google Ads
• Meta / Facebook advertising technologies, including Meta Pixel
• TikTok advertising or analytics technologies
• Other similar analytics or marketing services that may be used from time to time

These providers may collect technical or usage information through cookies, pixels, identifiers, and similar technologies and may process that information according to their own privacy practices.

8. Marketing Communications

Where lawful and appropriate, we may use contact information provided by customers to communicate about products, promotions, offers, or other relevant Ilham Zahra Fashion information through email, SMS, social media, or messaging services.

Customers are not required to subscribe to a newsletter in order to shop with us.

You may request to stop receiving promotional communications at any time. Transactional or service-related messages concerning an active order may still be sent where necessary.

9. When We May Share Information

We do not sell customer personal information.

We may share limited information where reasonably necessary with:

• Courier and delivery providers
• Website hosting and technical service providers
• Analytics and advertising platforms
• Payment service providers if online payment options are introduced
• Professional service providers that assist our business
• Government, regulatory, law-enforcement, or judicial authorities where disclosure is required or permitted by applicable law

We expect service providers that handle information on our behalf to maintain appropriate safeguards and use information only for relevant service purposes.

10. International Services & Data Processing

Some hosting, analytics, advertising, cloud, or technology providers used by our website may operate or process information outside Bangladesh.

Where information is processed internationally, we aim to handle such processing in accordance with applicable Bangladesh law and relevant data-protection requirements.

11. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

This may include purposes such as:

• Order fulfilment
• Customer service
• Transaction records
• Fraud prevention
• Dispute resolution
• Accounting and legal requirements

Information that is no longer reasonably required may be deleted, anonymized, or otherwise handled in accordance with applicable law and our operational requirements.

12. Data Security

We take reasonable administrative and technical measures intended to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

Customers should also protect their account credentials and avoid sharing passwords or unnecessary sensitive information.

13. Your Privacy Rights

Subject to applicable laws of Bangladesh and depending on the circumstances, you may have rights relating to your personal information, including the ability to request:

• Access to personal information held about you
• Correction of inaccurate or incomplete information
• Deletion or erasure of eligible personal information
• Restriction of certain processing where applicable
• Withdrawal of consent where processing relies on consent
• Opting out of promotional communications
• Data portability where applicable

Some information may need to be retained for transaction records, fraud prevention, accounting, dispute resolution, or other legitimate or legal purposes.

To make a privacy-related request, contact us at ilhamzahrafashion@gmail.com.

We may need to verify your identity before processing certain requests.

14. Children’s Privacy

Our website and online shopping services are intended for customers who are legally capable of placing an order or who use the service with appropriate parent or guardian involvement.

We do not knowingly seek to collect unnecessary personal information from children.

If you believe a child has provided personal information without appropriate authorization, please contact us.

15. Third-Party Websites & Social Media

Our website may contain links to Facebook, brand websites, or other third-party websites and online services.

Once you leave our website and use a third-party service, that provider’s own privacy policy and terms will apply.

Ilham Zahra Fashion is not responsible for the privacy practices, security, or content of independently operated third-party websites.

16. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, technologies, service providers, business practices, or legal requirements change.

The latest version published on this page will apply, subject to applicable law.

17. Contact Us About Privacy

If you have questions about this Privacy Policy, the information we hold about you, or how personal information is handled, please contact:

Ilham Zahra Fashion
Bangladesh
Email: ilhamzahrafashion@gmail.com
Website: ilhamzahrafashion.com
Facebook: Ilham Zahra Fashion

For general customer-service enquiries, please visit our Contact Us page.